Privacy Policy

Coastal Command Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and service address
• Payment information: credit/debit card or ACH details (processed securely through Stripe; we do not store card numbers)
• Service preferences: bin count, service plan, and scheduling preferences
• Communications: messages you send us via email, text, or our website

We also collect limited technical information automatically, such as your IP address, browser type, and pages visited, for security and analytics purposes.

How We Use Your Information

We use the information we collect to:

• Schedule and perform bin cleaning services at your location
• Process payments and send invoices
• Send appointment reminders, service notifications, and billing updates
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

SMS/Text Message Communications

If you opt in to receive SMS text messages from Coastal Command Cleaning, you may receive:

• Appointment reminders and service confirmations
• Service completion notifications
• Invoice and payment reminders
• Payment confirmation receipts
• Review requests following completed service
• Customer support responses

Message frequency: Up to 8 messages per month, depending on your service schedule and account activity.

Message and data rates may apply. Check with your mobile carrier for details.

How to opt out: Reply STOP to any text message from Coastal Command Cleaning at any time to unsubscribe. You may also opt out by visiting coastalcommandfl.com/unsubscribe.php, managing your preferences in your customer portal, or contacting us directly. After opting out, you will receive one final confirmation message and no further texts.

For help: Reply HELP to any message or contact us at info@coastalcommandfl.com or (850) 818-8318.

Consent is not required as a condition of purchase. You may use our services without opting in to SMS communications.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party vendors (such as Stripe for payment processing and Twilio for SMS delivery) solely to operate our business. These vendors are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Coastal Command Cleaning or others.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction. We will notify you of any such change.

We never sell your personal information or mobile phone number to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time by contacting us. We will retain certain information as required by law or for legitimate business purposes (such as transaction records).

Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure payment processing through Stripe, and restricted internal access to customer data. No method of transmission over the Internet is 100% secure, but we take reasonable measures to protect your personal information.

Cookies and Tracking

Our website uses cookies and similar tracking technologies (including Google Analytics) to understand how visitors use our site. You may disable cookies in your browser settings, though this may affect some website functionality. We use this data only to improve our website and do not use it to identify you personally.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing emails by using the unsubscribe link in any email

To exercise these rights, contact us at info@coastalcommandfl.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Coastal Command Bin Cleaning FL LLC
• Email: info@coastalcommandfl.com
• Phone: (850) 818-8318
• Website: coastalcommandfl.com