Coastal Command Bin Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Key Points:
- We collect only necessary information to provide our services
- We never sell your personal information to third parties
- Payment information is processed securely through Stripe (PCI-compliant)
- You have the right to access, update, or delete your information
1. Information We Collect
1.1 Personal Information
When you sign up for our services, we collect:
- Contact Information: Name, email address, phone number, service address
- Account Information: Username, password (encrypted), customer ID
- Service Details: Number of bins, trash pickup day, service frequency
- Billing Information: Payment card details (stored securely by Stripe, not on our servers)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, links clicked
- Location Data: General geographic location based on IP address
- Cookies: Small data files stored on your device (see Section 6)
1.3 Service-Related Information
During service delivery, we may collect:
- Service Logs: Date, time, and status of each cleaning
- GPS Coordinates: Location data for route optimization and service verification
- Photos: Before/after photos (if requested or for quality assurance)
- Communication Records: Emails, text messages, phone calls with customer support
2. How We Use Your Information
2.1 Service Provision
- Schedule and perform bin cleaning services
- Process payments and manage subscriptions
- Send service reminders and confirmations
- Optimize routes for efficient service delivery
- Verify service completion
2.2 Communication
- Respond to customer inquiries and support requests
- Send account-related notifications (password resets, billing issues)
- Provide service updates and operational notices
- Send promotional emails (with your consent; you can opt-out)
2.3 Business Operations
- Analyze usage patterns to improve our services
- Detect and prevent fraud or security issues
- Comply with legal obligations
- Enforce our Terms of Service
- Resolve disputes and troubleshoot issues
3. How We Share Your Information
3.1 Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Payment Processing: Stripe (PCI-DSS compliant) - for secure payment processing
- Communication: Twilio - for SMS notifications and phone calls
- Email Delivery: Gmail API - for sending service emails
- Mapping/Routing: OpenStreetMap/OSRM - for route optimization
- Web Hosting: DigitalOcean - for website and database hosting
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Subpoenas, court orders, or legal processes
- Government or regulatory requests
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
3.3 Business Transfers
If Coastal Command is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
3.4 What We DO NOT Do
We DO NOT:
- ❌ Sell your personal information to third parties
- ❌ Share your data with advertisers or marketing companies
- ❌ Use your information for purposes unrelated to our services
- ❌ Store credit card details on our servers (handled by Stripe)
4. Data Security
4.1 Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for all data transmission
- Secure Storage: Encrypted databases with restricted access
- Password Protection: Passwords hashed using bcrypt algorithm
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Security reviews and vulnerability assessments
- PCI Compliance: Payment processing meets PCI-DSS standards via Stripe
4.2 Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Active Accounts: Retained while your account is active
- After Cancellation: Retained for 7 years for tax and legal purposes
- Marketing Data: Retained until you opt-out or request deletion
- Service Logs: Retained for 2 years for quality assurance
5. Your Privacy Rights
5.1 Access and Correction
You have the right to:
- Access your personal information
- Update or correct inaccurate information
- Request a copy of your data (data portability)
You can manage most information through your customer portal or by contacting us.
5.2 Deletion
You have the right to request deletion of your personal information, subject to:
- Legal obligations to retain certain records (tax, accounting, legal disputes)
- Completion of any pending transactions or services
- Our legitimate business interests (fraud prevention, service improvement)
To request deletion, email us at info@coastalcommandfl.com
5.3 Opt-Out
You can opt-out of:
- Marketing Emails: Click "unsubscribe" in any promotional email
- SMS Notifications: Reply STOP to any text message
- Cookies: Adjust your browser settings (see Section 6)
Note: You cannot opt-out of essential service communications (account notifications, billing, service confirmations).
5.4 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to request deletion of personal information
- Right to non-discrimination for exercising your rights
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
6.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function (login sessions, shopping cart)
- Performance Cookies: Track how visitors use our site (anonymized analytics)
- Functional Cookies: Remember your preferences (language, location)
- Marketing Cookies: Track effectiveness of advertising campaigns (if applicable)
6.3 Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Accept cookies only from specific sites
- Delete cookies when you close your browser
- Receive notification before cookies are set
Note: Blocking essential cookies may prevent some website features from working.
7. Third-Party Links
Our website may contain links to third-party sites (social media, payment processors, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email.
Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@coastalcommandfl.com
- Phone: (850) 818-8318
- Mail: Coastal Command Bin Cleaning
1016 Thomas Drive, PMB 327
Panama City Beach, FL 32408
11. Data Protection Officer
For privacy-related inquiries, you may contact our Data Protection Officer at the email address above.
12. International Users
Our services are primarily intended for users in the United States. If you access our services from outside the U.S., please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described.
